FAQ

  • Contact hours:

24/5. Estimated response time: 0-8 hours
No customer support over the weekend
Estimated response time Friday to Monday: 12-36 hours

  • Tracking Number:

Registered mail orders are supplied with a tracking number within 1-4 business days (weekends not included). If you by any chance didn’t receive one within 4 business days please get in contact with us. We do not provide a Tracking Number for unregistered mail orders.

  • Shipping, Reshipment Guarantee:

Products listed on cwrescshop.com include shipping. We ship to the USA.

Packages will be replaced free of charge (“full amount” or “half-amount”) if they don’t reach their destination city within 14 business days (weekends not included), confirmed by the courier company’s tracking system. More on tracking below.

Generally most of the products listed on cwrescshop.com include a one-time full reshipment guarantee. On each product’s page we clearly list if a product has different reshipment attributes. (“half-amount” reshipment guarantee)

  • Shipping restrictions:

No shipping is available Friday to Sunday
No express shipping is available

  • Privacy:

Secure SSL connection. PGP encryption. Secure messaging. Secure payments.

  • Payments:

For purchases made on cwrescshop.com we accept only cryptocurrencies.

Exchange rate calculation type on cwrescshop.com: Weighted Average Value based on several exchange rates